CompuRescue Inc Privacy Policy: Collect, Use & Protect Your Data

Overview of CompuRescue Inc.’s Privacy Policy and Practices

CompuRescue Inc ("we," "our," or "us") provides computer repair, diagnostic, and technology services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

When you use our services, we may collect:

• Name, email address, phone number
• Service address and location information
• Device information (make, model, serial numbers)
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

• IP address and browser type
• Device and operating system information
• Pages visited and time spent on our website
• Referral source and navigation patterns
• Cookies and similar tracking technologies

2.3 Device Data

When you bring devices for repair, we may access device data necessary to diagnose and repair issues. We take measures to protect your data and will only access what is necessary for service provision.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our repair services
• Process payments and send service notifications
• Communicate about appointments, repairs, and service updates
• Send promotional materials and special offers (with your consent)
• Respond to inquiries and customer support requests
• Analyze usage patterns to improve our website and services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third-party vendors who assist with:

• Payment processing (Stripe)
• SMS notifications (Twilio)
• Email communications
• Website analytics (Google Analytics)
• Cloud storage and hosting

4.2 Legal Requirements

We may disclose information when required by law, to protect our rights, prevent fraud, or respond to legal requests from authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for 7 years for warranty and tax purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data to another service
• Object: Object to processing of your information
• Restrict: Request restriction of processing in certain circumstances

To exercise these rights, contact us at compurescue8@gmail.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: